Our Story

It started with a question.

For a long time, we believed the skin and hair problems in our family were simply genetic. Dryness, sensitivity and irritation were just part of our routine.

In my mother's case, there was also a family history involving the kidneys, which reinforced the idea that all of it was something we had inherited.

Then something unexpected happened.

Six months completely changed how we saw it.

We spent around six months living in a house in the country.
Little by little, we started noticing small changes.
Our skin seemed healthier, the dryness eased, the irritation became less frequent, and even our hair felt different.

The curious part was that nothing else had changed. The same products. The same habits. Only one thing was different.
The water we used every day.

When we came home, it all started again.
That was the moment a question came up that we had never asked before.

What if the water was part of the equation too?

So we started digging.

Our first discovery was a surprising one.

We found that you can look up information about the water quality in your own area through WaterScore.au, a platform that brings together public data from a range of Australian water utilities.

We searched expecting an answer, and it didn't come.
The data showed the water quality in our area was considered good. There was only a small variation involving chlorine, nothing that on its own explained everything we were experiencing.

The question only grew.

So we looked further.

If the water in our area was good...

what was happening inside our own home?

We decided to test the water coming out of our own taps.
That's where we found something we weren't expecting.
Metals were detected in the water in our house.

We spoke to a neighbour, who decided to run the same test.
The result was different.
In their house, those metals didn't show up the same way.

That's when we realised there was another possibility.

For decades, the materials used in household plumbing were very different from those used today. Lead solder and metal fittings, common in countless older buildings, were gradually replaced as the science developed and new safety standards were adopted.

At that point we stopped asking:

“What is the water like in my city?”

And started asking:

“What is the water like by the time it reaches my house?”

That reinforced a conviction we still carry today.
When it comes to health and water, every bit of care is worth taking seriously.

The bigger solution

We knew replacing the entire plumbing system would be the most complete fix.
We also knew that investment didn't make sense at that moment.
We needed an alternative.

So we started researching filtration systems that work directly at the point of use.

We found a kitchen tap filter designed to reduce chlorine, metals, bacteria and other contaminants. Then we found a shower head with the same idea of protection during a shower.

Our intention was never to replace medical treatment, medication or professional advice. We simply wanted to improve the quality of the water we used every day while we kept learning about the subject.

And then came another surprise.

With the change in the water we used daily, we noticed differences in our routine.
The constant itching eased, the dryness reduced, the irritation became less frequent.

Our personal experience is not scientific proof.

Every person is different.
Every home is a different situation.
But that experience raised a much bigger question.

If it had never occurred to us to look into the water in our own home...
how many other families have never stopped to think about it either?

That's how Aquessence began.

Not from an idea about selling filters.
But from wanting to find answers.

We started reading scientific research, official reports, regional differences, water hardness, contaminants and filtration technologies.

And the more we learned, the more we noticed a problem.
There is a great deal of information about water.

But very little of it is genuinely accessible to someone who simply wants to take better care of their family.

Our commitment

We don't want you making decisions based on advertising.
We want you making informed decisions because you understood the problem.

So we keep researching scientific studies, public data and the most current technologies available.
Before we say a product helps, we ask the important questions.

What does it actually reduce?
Is there scientific evidence?
Are there independent tests or certifications that back it up?

And, just as importantly...

What doesn't it do?
Because we believe transparency builds trust.
And trust is worth more than any promise.

What we believe

We don't believe in selling fear.
We don't believe in miracle promises.
We believe in prevention.
In knowledge.
In scientific evidence.
In transparency.

Because well-informed people make better choices.

Today, our purpose is exactly the same.

It all started with a question inside our own home.

Today we want to help other Australian families ask the same question that changed our story.

Do you really know what the water reaching your home is like?

If the answer is still “no”...

Let's find out together.

Because health doesn't start with medicine.

It starts with water.

Aquessence